Legal
Privacy Policy
Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you use our website.
Any personal information entered or given during the course of making a booking will only be used to process that booking. You can be assured East Pole Holidays FZCO will not sell or redistribute guest information to any third party.
Information We Collect
We may collect personal information such as your name, email address, and any other details you voluntarily provide through forms or sign-ups. We also collect anonymous usage data through cookies and analytics tools to improve our website.
How We Use Your Information
We use your information to:
- Respond to your inquiries
- Provide services and updates
- Improve our website and user experience
We do not sell or share your personal data with third parties except as required by law or to provide our services (e.g. using trusted third-party tools).
Cookies
We use cookies to enhance your browsing experience. You can adjust your browser settings to disable cookies if you prefer.
Google Analytics, Microsoft Clarity and Google Ads help us see how the site is used, so we can improve it, and which of our Google ads lead to a booking. If you visit from the European Union, Iceland, Liechtenstein, Norway, the United Kingdom or Switzerland, we ask first: they and their cookies are only used if you accept cookies in the cookie banner. If you visit from anywhere else, they are on from your first page, and you can switch them off with Cookie settings at the bottom of every page. What each of them does:
- Google Analytics counts visits: which pages are viewed, how visitors find the site, and whether a booking or enquiry is completed. Its cookies, _ga and _ga_4TF89923PX, last up to two years.
- Microsoft Clarity shows how pages are used, through heatmaps and recordings of clicks, scrolling and mouse movement. It never records what you type into a form, and where the site shows your name or email address back to you, they are hidden from its recordings. Its cookies on this site, _clck and _clsk, last up to a year. Clarity also lets Microsoft set its own cookies on its own domains (clarity.ms and bing.com), such as MUID, which Microsoft uses to recognise browsers across Microsoft sites for advertising, site analytics and other purposes.
- Google Ads shows us which of our ads lead to a booking. If you arrive from one of our Google ads, that click is remembered for up to 90 days, in cookies on this site (_gcl_aw and _gcl_au) and by Google. If you book, Google Ads is told that a booking was made, with the amount paid, a transaction number and a hashed (scrambled) copy of your email address, so that it can match the booking to an ad click, also one made on another device. We do not use any of this to show you personalised ads.
Where we ask first, your answer is remembered in your browser for 12 months, after which we ask again. Elsewhere, switching them off is remembered until you switch them back on. You can change your choice at any time with Cookie settings at the bottom of every page; if you decline or switch them off, all three stop and the cookies they set on this site are removed. Cookies Microsoft has set on its own domains can be removed in your browser's settings.
Microsoft Clarity
We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products and services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products and services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.
Your Rights
You may request access to or deletion of your personal data by contacting us.
Contact Us
If you have any questions about this Privacy Policy, please contact us at info@ulpotha.com