PLEASE READ CAREFULLY

CONTRACT OF BOOKING: The parties to the Contract of Bookings shall be the person making the booking on the one part and East Pole Holidays FZCO (East Pole) on the other part. No contract shall exist until the minimum payment of a non-refundable 40% deposit is paid, and such payment is acknowledged in writing as received.

BOOKING AUTHORISATION: Where a booking is made on behalf of several individuals, it will be incumbent on the person making the booking to bring the terms and conditions to the attention of each person for whom a booking is being made and to secure their acceptance before agreeing collectively to same. The acceptance of these terms and conditions by the person making the booking shall be taken as acceptance of the terms and conditions by all individuals included in the booking.

PAYMENT: Where only the non-refundable deposit is paid at the time of submitting the booking form, full payment of the balance due must be made 8 weeks (56 days) before the start date of the holiday. Failure to do so may result in East Pole exercising its right to cancel your booking(s) and to levy the applicable cancellation charges set out below. Please note that guests who wish to pay by credit card will need to pay a surcharge of 3.5%.

CANCELLATION: Cancellation of your holiday, for whatever reason, should be notified to us in writing. Please note that, when a cancellation is made less than 56 days from the start of a holiday and the full amount has been paid at such time, the 40% non-refundable deposit will be forfeited. However the balance will be available as a credit towards a future holiday to be booked within a year. The replacement holiday may not be booked during Christmas and New Year and will be subject to availability. The normal cancellation charges are:

• If more than 56 days before the start date of holiday, loss of non-refundable deposit of 40%
• 55 – 28 days before the start date of holiday, 70% of total price
• 27 days or less before the start date of holiday, 100% of total price

INSURANCE: In order to participate in holidays at Ulpotha, guests must possess valid travel insurance.

COSTS : Costs include full board accommodation on twin sharing basis, transportation for an excursion per week, one massage per week, use of bicycles, yoga classes and herbal steam baths. Not included are flights, insurance, airport transfers, entrance fees to cultural sites, food & drinks on excursions, beach excursions, supplementary massages and Ayurveda programmes.

ACCOMMODATION: Accommodation is on a twin-shared basis. There are a limited number of double-bedded huts for couples that will be allocated on a first-come, first-served basis.

HOLIDAY CHANGES: All the yoga holidays listed will have been confirmed by the yoga teachers. If, for any reason, a course teacher becomes unavailable, we shall do our utmost to replace them with a leader of similar qualities. Wherever possible you will be advised in advance of any alterations. Such changes, should they be necessary, shall be reasonably accepted by those enrolled in his or her replacement programme.

PRIVACY POLICY: On agreeing to these terms, you will be taken to a booking form. Any personal information you enter will only be used to process your booking. We will not sell or redistribute your information to any third party.

EXCLUSIONS: We do not accept responsibility or liability for cancellations, delays, changes in course programmes, loss of/or damage to personal property of guests, or losses caused by acts of God, war or threat of war, closure of airports, civil strife, natural disasters, accidents, guests’ injuries, illnesses, medical or psychiatric conditions developed during or subsequent to the holiday, or any other events beyond or within our control.