CONTRACT OF BOOKING:  The parties to the Contract of Booking shall be the person making the booking on the one part and East Pole Holidays FZCO (East Pole) on the other part. No contract shall exist until the minimum payment of a non-refundable 40% deposit is paid, and such payment is acknowledged in writing as received.

BOOKING AUTHORISATION: Where a booking is made on behalf of several individuals, it will be incumbent on the person making the booking to bring the terms and conditions to the attention of each person for whom a booking is being made and to secure their acceptance before agreeing collectively to the said terms and conditions. Therefore, the acceptance of these terms and conditions by the person making the booking shall be taken as acceptance of the terms and conditions by all individuals included in the booking. 

PAYMENT: Where only the non-refundable deposit is paid at the time of submitting the booking form, full payment of the balance due must be made 8 weeks (56 days) before the start date of the holiday. Failure to do so may result in East Pole exercising its right to cancel the booking(s) and to levy the applicable cancellation charges set out below. Credit card payments will be charged a premium of of 3.5%.

CANCELLATION: Cancellation of a booking, for whatever reason, should be notified to East Pole in writing.  When a cancellation is made less than 56 days from the start of a holiday and the full amount has been paid at such time, the 40% non-refundable deposit will be forfeited. However, the balance will be available for one calendar year as a credit towards a future holiday. 

The cancellation charges are:

• If more than 56 days before the start date of retreat, loss of non-refundable deposit of  40%
• 55 – 28 days before the start date of retreat, 70% of total price
• 27 days or less before the start date of retreat, 100% of total price

INSURANCE: Valid travel insurance is necessary for those making a booking at Ulpotha.

COSTS : Costs include full board accommodation on twin sharing basis, transportation for an excursion per week, one massage per week, use of bicycles, yoga classes and herbal steam baths. Not included are flights, insurance, airport transfers, entrance fees to cultural sites, food & drinks on excursions, beach excursions, supplementary massages and Ayurveda programmes. 

ACCOMMODATION: Accommodation is on a twin-shared basis. Single hut accommodation is available for an added charge. 

RETREAT CHANGES: If, for any reason, a teacher or therapist becomes unavailable, someone of similar qualities will be substituted. Such changes shall not be grounds for cancellation of a booking.

DISCLAIMER OF LIABILITY FOR WILDLIFE: Ulpotha is situated in an area of the country that is frequented by elephants and other wildlife. Though every effort has been made to safeguard Ulpotha, individuals staying in Ulpotha are expected to exercise due care and judgement. As such, East Pole does not accept any liability arising out of any adverse interactions with the wildlife in and around Ulpotha. 

PRIVACY POLICY: Any personal information given in connection with a booking will not be sold or redistributed to a third party.

EXCLUSIONS: We do not accept responsibility or liability for cancellations, delays, changes in teachers or therapists, loss of/or damage to personal property, or losses caused by acts of God, war or threat of war, closure of airports, civil strife, natural disasters, accidents, injuries and illnesses however caused, medical or psychiatric conditions developed during or subsequent to the holiday, or any other events beyond or within our control.